AaggiGetting support
How to reach the Aaggi team and what to include in your request.
Support channels
| Channel | Best for |
|---|---|
| In-app support form at /support | Most issues - payment problems, account questions, technical errors |
| Email: support@aaggi.com | Follow-ups, refund disputes, sensitive account issues |
What to include in your request
- Your registered email address (the one you use to sign in).
- The type of issue (payment, account, meet, technical).
- A clear description of what happened.
- For payment issues: the Razorpay transaction ID from your email or bank statement.
- For meet issues: the creator's Aaggi page URL.
Response times
The Aaggi team typically responds within 1 to 2 business days. Payment-related issues are prioritised.
Common self-service answers
- Refund not received after 7 days → Email support with your transaction ID.
- Cannot sign in → Try signing in with the same Google account you used originally. Each Google account is a separate Aaggi account.
- Application not showing after payment → Refresh the page. If still missing, email support with your transaction ID.
- Vote not registering → You can only vote once per meet and cannot vote on your own application.
Was this helpful? If you have more questions, reach us at support@aaggi.com or visit the support form.